IVR Service

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Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.

Logic Business Standard (Yearly Subscription)

India's #1 Billing and Inventory Management Software for Pharma, Supermarkets, Hypermarkets, Grocery, Retailers, Wholesalers and Distributors.

Microdot Call Management Software

Call Management is useful for maintaining client calls and diverting the call to the respective engineer. It also carries forward the pending call to the next day. Availability of various types of SMS helps to acknowledge and accomplish the call. The list of all calls attended can by mail to head office. User-defined email or SMS templates can be created for promotional products, new offers, holiday details, etc. This is an innovative solution for any service industry to resolve their daily call issues.

Call Center Management Software

Call Center Management is useful for maintaining calls with clients done by agents. With various types of disposition, Agent can track details of the client assigned to him. Easy searching of client and call, help agent do the work more efficiently. Invoice entry can be made against purchase products. Admin can import client list from excel and can assign the client to agents easily. This is the complete solution for any call center to maintain its daily call logs.

NeoSound Intelligence

NeoSound Intelligence fully automates the phone calls monitoring process and turns calls into meaningful insights. NeoSound Quality Management and Customer Experience speech analytics tools provide the company with communication insights by listening to EACH AND EVERY call, instead of a small subset of calls, that managers can listen to manually.