Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.

Why would a company want to have an IVR system?

IVR technology helps businesses manage a large number of inbound callers by routing them to the right place automatically instead of relying on a receptionist who may struggle to handle peak call volumes. At the same time, callers get to the people they need to talk to more quickly.

How Does IVR Work?

Interactive Voice Response systems used DTMF (touch) tones, Voice Recognition, and Artificial Intelligence to route calls to live agents or information.

Integrate our IVR system with both inbound and outbound calls

•    Inbound calls
If you have called a customer support number before, you must have experienced Inbound Call IVR. You can use IVR to connect the dialer to the right department, send information via SMS and more. Inbound IVR systems are popularly used for customer support, order tracking and more.

•    Outbound calls
IVR can be implemented for Outbound calls too. For instance, you can make automated calls with a pre-recorded message that will play when the person on the other end answers. You can use IVR to accept input from the customer. Outbound Call IVR is especially useful for feedback, surveys and COD confirmation.

Benefits

• Provide 24*7 customer support
• Customized welcome greetings
• Level up employees' productivity
• Grow big by handling large call volumes
• Better Customer Experience.
• Turn callers into customers
• Improves brand/customer relationship.
• Improves lead conversion.

Features

• 10 digit IVR number
• Unlimited agents
• Unlimited Call recording
• Lead management software (CRM)
• Company's caller tune
• 1 year of validity
• Call data download in excel
• Automatic SMS to Customer/Agent

Specifications

Industry :

General