NeoSound Intelligence is an AI-powered speech analytics solution for contact centers that helps companies to turn customer interactions into actionable insights and make communication better.

NeoSound tools fully automate the calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost sales. 

Turn Calls Into Revenue

AI tech company providing speech analytics solutions for call centers. Optimize customer communication by listening to customer calls automatically. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better.

Decrease 25% - 30%

• Average Handle Time
• ​​Compliance Risks
• ​​​​Customer Churn

Increase 15% - 20%

• ​Customer Satisfaction & NPS
• First Contact Resolution
• Sales Effectiveness

Feature

High Accuracy
Enjoy enhanced speech-to-text capabilities.

Any Language
Chose from a wide range of supported languages.

Multi-Language
Analyse mixed conversations conducted in the mixed language.

Many Speakers
See different speakers and analyze their speeches separately.

​Ideas Extraction
​Summarise the essential parts of phone calls, topics, keywords, and phrases.

​Sentiment Analysis
Determine negative, neutral, or positive calls.

Custom Learning
Train the company-specific machine learning model to increase accuracy.

Emotions Analysis
Find out how that was said nonverbally based on intonation and tone of voice.

Smart Dashboards
Make decisions based on business intelligence and data insights.

Checklists
Assess the agents' performance with automated scoring and calls monitoring.

Media Player
Play the recorded conversations listen in and act accordingly.

Rest API
Integrate the existing company technical environment with NeoSound to exchange the data.

Get Insights

With NeoSound the call centre quality managers are able to find and work with the most relevant attention-seeking calls out of thousands of all calls using different criteria such as emotions, silence intervals, the key phrases, topics and trends of the sentiments.

Listen to the call

Easy listen back to the recorded calls and check the keywords, phrases and unwanted stop-words in the context of a conversation.  Easily review the silent and emotional intervals of a call and track the script and ethic compliance and the company quality criteria.

Overview Dashboard

Get insights from the most popular keywords, see the best agents’ KPIs, monitor the quantity of emotional calls, the calls with long pauses, the most used words, and more! Find the most successful patterns and see your the best agents performance KPIs and explore the areas of improvement.

Personal data protection, GDPR compliance, and Worker Councils 

​NeoSound detects and removes personal data from the text transcriptions and also from the AUDIO files!
The companies that use NeoSound tools easily get consent from Worker Councils and Job Unions to do audio calls recordings, as employee personal data stays protected.  

Specifications

Industry :

telecommunication Finance Retail