LuitBiz CRM allows you to streamline your sales, marketing & customer support processes and provide cross-channel, consistent customer experiences using pre-built business processes that span silos. It helps maximize your productivity with complete customer lifecycle data at your fingertips. Main features of LuitBiz CRM are:

• Streamlined sales processes & deals
• Quotations & Invoices with reports
• Marketing & Support Management
• Sales Forecasts & Workflows
• Integration with 3rd party software

LuitBiz CRM is completely responsive and can be accessed via any device (computer/smartphone/tablet) without downloading any mobile apps.

Why Do you need to manage your customer data digitally?

• Enterprise Content Chaos: A centralized repository of your customer information in a CRM system ensures that all your customer data is available at all times. No more lost data, no more long drawn-out searches for a missing customer data, no more paper chase!
• Security Risk: Disparate data silos drain your business productivity and increase security risks
• Compliance: Various compliances require customer data to be managed in digital format with complete customer consent. If this is found missing during audits, heavy fines are imposed by the compliance agencies
• Versions & Audit Trails: You need to have access to all the versions of your quotations and invoices and their history
• Approvals: You need to have complete history of the approvals of your customer documents
• Data Retrieval & Retention: You need to be able to retrieve and retain your customer data in accordance to compliance requirements

How to choose and implement the right CRM system?

Why Use LuitBiz CRM?

How can LuitBiz CRM Software help your business?

LUITBIZ CRM - A TRUE 360° CRM SOFTWARE FOR YOUR BUSINESS
LuitBiz CRM has Sales, Marketing, Support & Customer Portal features that gives a complete 360° view of your entire customer lifecycle.

Sales

• Improve your sales success, eliminate low sales productivity, close deals faster and increase your company's sales
• With separate role based interfaces for CRM Managers and CRM Executives, use the simple point-and-click interface to automate business processes.
• Manage all your activities, receive reminders to contact leads, prospects, campaigns and your ongoing quotations from your dashboards
• Sales Managers can follow up ongoing sales results and compare it with sales targets and the team's performance

Marketing

• Deffine an effective product competitive positioning strategy for your company via the marketing feature of LuitBiz CRM Enterprise
• Using the marketing feature of LuitBiz CRM Enterprise, create your market segmentations, research, and competitors' product and positioning, perform SWOT analysis and define your value proposition and manage your marketing campaigns
• Using the marketing feature of LuitBiz CRM Enterprise, create your branding and price strategy from your Competitive Positioning Strategy
• Automate all your marketing processes in LuitBiz CRM Enterprise with the available integrations wiith 3rd party marketing software like MailChimp etc.

Support

• Provide customer support, escalate support cases and solve issues and view the complete support history of all your customers
• Deliver service to your customers on your social media channels like FaceBook and Twitter that are integrated with both LuitBiz CRM Basic and LuitBiz CRM Enterprise
• With complete access to customer profile, your support team can deliver solutions both in context and with an eye toward the overall customer experience
• Handle support issues effectively and if required, 3rd party software can be integrated for providing better customer service

Customer Portal

• You and your support team members can directly communicate and listen to your customers via the Customer Portal
• Improve your customer retention, eliminate customer attrition, upsell and cross sell to existing customers and increase your company's sales volume
• Improve your brand image by displaying your company's logo and allowing your CRM manager users to have direct communication with your customers.
• Reduce ticket volume by posting Do-It-Yourself (DIY) tips for customers to the portal to fix the problems themselves before 

Benefits & Features of LuitBiz CRM

Features

• Web-Based & Anytime Anywhere Access
• Easy-to-use Interface
• Support for Multiple Companies and Currencies
• Location-wise Sales & Support tracking
• Product Database
• Secured Hosting in Cloud Servers
• Sales Pipeline
• Deals Management
• Quotations & Invoices
• Sales Forecasts
• Sales Task Management
• Role Based Dashboards
• Sales Reports
• Competitive Positioning
• Branding 
• Marketing Campaign Lists 
• Marketing Campaign Management 
• Campaign ROI Reporting 
• Online Customer Self-Service Via Customer Portal
• Escalation and Notification 
• Support Tips Management 
• Support History
• Integration With 3rd Party Software
• LuitBiz CRM Enterprise Only

Benefits

• Stronger Revenue Streams
• Operational Savings
• Build Better Customer Relationships & Retain Customers
• Greater Company Agility
• Higher Customer Satisfaction Levels
• Freeing-up of Employee Time
• Critical Failure Avoidance
• Increase in Sales
• Decreased stress during compliance audits due to the ready availability of customer data
• Complete visibility of customer lifecycle
• Low Entry and Total Cost Of Ownership (TCO)
• Increase in sales efficiency
• More deals closed faster
• Complete control overall sales, marketing, and support processes
• Simplified collaboration
• Dashboards that visually showcase data
• Proactive service

Specifications

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