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Qwaiting
Queue Management SystemWith Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size.
Save ExtraValue Offer: 10% min. discount on buying this software.
Qwaiting is leading enterprise software for customer queue management system that enables businesses to systematize and prioritize the procedure for their customers as they line up and wait for their turn to be served.
This software seamlessly unifies waiting for lines for walk-in customers, a variation of the waiting line, and effectively manage customer flow management needs. Due to flexibility, empty waiting room, easy call-up system, request assistance, streamlined workflow, and optimized operations solutions, Qwaiting has become the leading brand in the industry to boost efficiencies, elevate the customer waiting to experience, grow the business, and transforming the way businesses manage their waiting queues.
Qwaiting - We Simplify your Queue
Qwaiting is a feature-rich and compelling Customer Queue Management software. Use this software on your PC, Laptop, and mobile devices and improve your customer service today itself. It allows you to handle a Customer Queue Management process easily and reduce the waiting time of all your valued clients.
Key Features
Queue management software is developed with the purpose of making the user’s life easy. It allows the user to have a track of all the service in one place which can thus be managed with immense ease. All the services are managed in such a manner that reduces the user’s workload which they had to bear earlier.
Schedule Appointments
Now users can schedule all their appointments at a single place with the help of the Qwaiting- Queue Management Software.
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Queue Control Functions
All the different functionalities that are deployed for handling the queue of customers are housed by the software.
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Different Reporting
Different types of reporting that include online as well as historical reporting are included in the features of the software.
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Notifications/ Alerts
Personalized notifications and alerts will be sent to the users who are in waiting in a queue for availing their service.
Ticket Printing
The software will generate a ticket that will showcase the complete details of the service that the user is going to avail.
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Remote Configuration
All the configuration settings are done remotely from the server and are parameter-based. They do not require any programming.
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Screen Display
The software will display the number of waiting customers, the length of the line, and also the complete digital signage functionality.
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Service Documentation
This feature will describe all the different interactions with the help of predefined transaction codes and free text.
How It Works
Token Display Screen
- Easy To Display The Called Numbers Via Display Screens.
- Evaluate The Performance Of Your Staff With Statistical Reports
- Call The Number With Interactive Tone Announcement
Dispensing Machine
- Easy Printing Tickets For The Queue.
- Print Tickets With The Add-on “Universal-printer” Without Any Print Preview
- Supports Multiple Users
Token Calling
- Functions Separately For Different Departments And Counters.
- Easy Recalling And Next Ticket Announcement
- Supports Multiple Languages
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Notifications
- Distribute And Get Easy Text Messages
- Make Your Customers Free From Standing In Queue Status Report Notification
Specifications
Industry :
bank
Education
Public sector
Retail
Health care
Deployment :
- Cloud
- Windows
- Android
- IOS
- Mac
Available For :
Single User
Multiple Users
Duration Type :
Single Year
Multiple Years
Language :
- English
Vendor Website :
Product Feature(s)
Product Video
Pricing
15% Off
14696
Qwaiting Basic
Starting from
₹ 12454Per User, 1 Month(s)
Billing for : Per User, 1 Month(s)
- Android App
- Unlimited Devices
- Unlimited Counters/Services
- Unlimited Tickets/Visitors
- Staff Login - Upto 20
- Customized SMS
- Branding
- Display Screen Options
- Api Support
- Contactless Sign In
- 360° Reports
- Customizations(Charges Apply)
- Multiple Branches
- Staff Micro permissions
- SSO/ LDAP
15% Off
25775
Qwaiting Premium
Starting from
₹ 21844Per Location, 1 Month(s)
Billing for : Per Location, 1 Month(s)
- Everything in Basic+
- Customer Feedback
- Custom Display Screens
- Appointment Booking
- Dedicated Account Manager
- API Support
- Setup Consultation
- SMS Notifications & Chat
Qwaiting Enterprise
Price On Request
- Everything in Enterprise+
- Unlimited Staff Login
- Hardware Integration Support
FAQ
Is the Queue management system secure?
Yes, the Queue management system is secure.It requires a username and password login prior to the teller operation. All operations are routed through the server program for verification.
Can we use the system offline?
No, the Queue management system is cloud-based, its concept is to eliminate the headache of wiring, and a long setup process.
Will the users get notified when their turn approaches?
In case you have activated the SMS option from the branch options, the walk-in users will be notified by SMS when 3 users ahead of them and again when it is their turn.
Can I transfer the ticket to another service?
Yes, from the ticket screen the agent has the transfer option, where the list of available services will be available for selection besides the list of users.
How can my company benefit from the Queue management system?
The Queue management system provides a better way of serving customers by automating the queuing of numbers for the customers who are waiting to be served, resulting in increased efficiency and convenience.
Do I need any special hardware device to use the Queue management System?
The Queue management system does not require the use of any special hardware device nor does it require its users to be exclusive to any model or brand of hardware. The system simply requires a functional desktop PC and LCD monitor.
Can I use the Queue management system if I am not very tech-savvy?
Yes. We offer user training for Queue management System to make users understand the system more thoroughly as well as to be able to maximize its features.
What are the package inclusions for Queue management?
For the Queue management system, our package includes software installation and configuration, user training, demonstration, and technical support.
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