Output Desk is a help desk software with a Ticket management system and live chat which helps to provide efficient support to customers.

Help Desk + Simple CRM = Happy Customer

Manage all Email, Live Chat conversations in the same ticket

Simplified Ticket Management System

To-Do List way of handling tickets makes work more organized. Client emails & chats are smartly merged in tickets.

CRM for Small Business

Simple, easy to use CRM that transforms the way you manage your customers & leads

Help Desk Software with Live Chat

Make your help desk a central place for all your communication with the customer.
Organize emails, live chats, website forms, social media messages under one platform as Tickets.

Master what's yours

Group by Tags

Add relevant tags to your tickets.Get tickets grouped by tags & know the frequent queries/request of customers.

Control & assign tickets

Assign Right supporter to tickets at the Right Time and come out with best customer service.

Divide & Conquer

Divide your tickets as per department and conquer your field of excellence to empower in customer support.

Reporting & Analytics

Get a detailed analytics on every email, chat, operator efficiency and ratings. Weekly report for overall activity in desk for subscribed operators.

Bring in Marketing to Help Desk

Gain leads insight by continually monitoring the

• Visiting URL of leads
• Visitor IP
• Visting Time of leads
• Visitor Location
• Returning Visitors

Specifications

Industry :

General